What I did find, though, was that the updates tended to work better when I tried doing them at least a few days after the initial release, and late at night, when the fewest number of people were on-line. I have suspicions as to the reasons, but there was no way to alleviate the problems at the time. As for the upgrade itself, the new system really is much better and well worth the small increase in can tell you that I've had plenty of problems with updates from Microsoft while on the HT1100 with Gen4. I feel sure there are other users that are not aware they have the problem. I really appreciate those of you responding to my post and hope all this can help someone else. And either they don't have enough customers complaining or they really can't fix it. So the problem undoubtably lies somewhere with the old Sat-ES17. The only thing that changed in my whole system was the new satellite. I already had the HT2000 modem from previous attempt to make Gen4 work. Now bear in mind, the only thing the upgrade installer had to do was point the dish at the new satellite and activate it. Great News- now it works like it should- a 350Mb windows cumulative update file from the microsoft catalogue downloads in less than a minute. After another long session with tech support, the guy finally admitted (can you believe it?) that they don't know why Gen4 won't download Win10 updates and they have no idea how to fix it!! So after all is said and done, based on the fact that several of you on this board have upgraded to Gen5 to solve the problem, I decided to bite the bullet and try it also.
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